How do I redeem my $5 Cast On credit?
The $5 credit from the Cast On campaign at Gen Con will be managed in the pledge manager, BackerKit, and can be used towards add-ons and other cool merch once the campaign is over. Thanks again for casting on!
Last updated: September 23, 2019 07:50
Will the Deluxe Edition Items fit in the box?
The ArchRavels Deluxe Edition comes with 60 Realistic Resources, 4 Wooden Yarn Bowls and a Neoprene Playmat. The Resources and Playmat will fit in the box. However, the Wooden Yarn bowls will need to be swapped out with the plastic bowls the base game comes with.
Feel free to use those extra plastic bowls as component dishes for other games or to do some micro-knitting/crocheting.
Last updated: October 03, 2019 08:45
I'm a retailer who wants to carry your game - How do I do that?
Thanks for you interest in ArchRavels! We’re not offering a retail pledge tier, sorry.
However, you can order this from us directly OR through our distribution partners: - MSRP will be $40 for the base game. - If you’re a hobby game store in the US, contact ACD Distribution (our exclusive US distributor) to pre-order - If you are a hobby game store in the UK or Europe, contact Asmodee UK / Esdevium to pre-order - If you don’t fall into either of these categories, please email us at [email protected] and we’ll work something out.
Last updated: October 03, 2019 08:59
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.