Casting Off For Now...
almost 3 years ago
– Tue, Jun 01, 2021 at 06:33:25 PM
Hi Crafters,
First we'd like to thank you again for supporting ArchRavels. This was one of our largest projects to date and we cannot thank you enough for all of the heart felt responses and reactions to our colorful, cozy game about fiber arts. Let's take trip down memory lane of our favorite moments
Memory Lane
- We've watched you vote for your favorite yarn bowl which lead us to responding with the silliest piece of content we've ever created: the infamous, mad scientist yarn bowl experiments.
- We made holiday cards and Valentine's Day cards to share with that special someone.
- We loved every single WIPs or Finished Project Friday that flooded our inbox. We especially loved the infinity infinity scarf.
- We followed every hashtag and tag sharing us your crochet octopus or your unboxings. '
- We saw family members unite over hobbies - gaming and fiber arts.
- Finally, with great honor we witnessed a few folks' very first Kickstarter. (We hope ArchRavels isn't your last)
Weaving in those loose ends
Everyone by now should have received their yarn ball refunds and most importantly their copy of ArchRavels. If you have not received yours yet 1) we're really sorry 2) please email us at [email protected] to get this all sorted out! Without further adieu...
XYZ Quarks – Season 1 will have players sneaking around the zoo, cultivating a garden, and pulling off a heist! Get 3 pocket-sized bluffing, strategy, & social games, all for $30.
What's a Quarks Game?
XYZ Quarks are quirky, elegant, and delightful games that fit in your pocket.
Each one is bursting with theme, tricky decisions, and charming fun. They’re easy to learn, quick to play and come in a nifty plastic case – engineered by GameTrayz to keep those bits & chits safe.
We love pocket games. We also love the depth and engagement that comes from a game with lots of bits & chits.
We designed the Quarks line to make great games that have both. An outlet for those charmed or strange games that are focused on quick, engaging fun.
- Fit in your Pocket
Or bag, purse, glove box, etc… they all come in our custom-designed Quarks Box
- Easy to Learn
Every game is designed to be learned in 3 to 5 minutes.
- Quick to Play
All Quarks titles play in 30 minutes or less.
Tell me more about the Quarks Box
Remember the ArchRavels inserts?! We'll we’ve partnered with the SAME game organization experts at GameTrayz to engineer a durable and elegant case for the Quarks line.
They’re made to be stacked, thrown in your bag, fit in your pocket and securely snapped closed.
- Durable Plastic Shell
The game bits & insert are tucked away inside the clear box.
- Secure Snap Lid
Made to stay closed when dropped, tossed, or rattled.
- Stackable Standard
Stack ’em up, Line ’em up – All Quarks come in the same standard package.
Quarks: Season 1 Goes Live On Kickstarter.
Click here to get reminded!
Thank you again for all of your support! We hope to see you all next week. :D
Of course, if you have any questions or comments please reach out at [email protected].
Keep crafting our knit 'n hook friends,
Team XYZ
Quick update on a couple loose ends...
about 3 years ago
– Tue, Apr 20, 2021 at 12:24:08 AM
Hey Crafters!
1) Yarn Ball Refunds
We've had some questions pop up regarding the yarn ball refund. No worries! This is underway - details by refund method are below.
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Venmo & Zelle - All payments to Venmo and Zelle have been sent. If you selected Venmo or Zelle as your preferred refund method and you haven't received it, please email us at [email protected].
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PayPal - We are about a third of the way through PayPal payments. PayPal advertises a way to send batches of payments, but when we attempted to activate it, they gave us the run around for 3 weeks and then didn’t turn it on. Because of this unfortunate news, we are processing them manually and because we are processing them manually they keep on thinking we're a robot (🤖 beep boop).
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Paper Checks - We have not gotten through this yet as we're still trying to sort out PayPal and we apologize for the inconvenience
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XYZ Credit - If you selected XYZ credit - then we'll get that credit in our system for you and as soon as we're through the rest of the refunds we'll provide details on what, how and where you can use that credit.
So, what does that mean? It means we need another week to get through this onerous activity of pushing buttons and forever proving to CAPTCHA that we're *actually* human.
2) Delayed Pledges
Good news! It seems many of the delayed parcels are now finally arriving, with some folks getting an extra copy (original package + our resend). If you received an extra copy, gift it to your fellow crafter friends or a local library, stitch-n-bitch group, community center or the such. Make USPS' mistake someone else's celebration :-)
If you still haven't received your package, please email us at [email protected] and we'll try to sort this out. Again, we cannot thank you enough for your support and your patience.
If you have any other questions or comments, please email us [email protected]!
Happy Crafting,
Team XYZ
Yarn Ball Refunds, Fees, Missing or Lost Packages
about 3 years ago
– Wed, Mar 31, 2021 at 07:59:21 AM
Hi Crafters!
We just want to address some questions that have been coming up. Thank you all very much for your patience as we finish up this campaign.
1) Where's my yarn ball refund?
We're processing yarn ball refunds this week. We have about 750 transactions to do and they each are done manually. So, these will take a bit. If you haven't seen it by April 15th - Please email us. ([email protected])
2) I have an additional duty or customs fee. Will you cover it for me?
If you're in the EU, UK, Australia and Canada - yes, we are covering those fees. Please email us a copy of the receipt and provide us with a PayPal email address where we can issue the refund. ([email protected])
3) My pledge has not arrived yet! Where's my game?
Unfortunately, multiple fulfillment channels are experiencing delays that are out of our control. If you have not received your pledge AND you haven't reached out to us directly, please do and we'll look into it. ([email protected])
4) I have a defective game/missing piece. What do I do?
Just email us at [email protected]! We'll be happy to send you whatever it is you need. We've already started sending out replacement parts so please be on the lookout!
5) When will ArchRavels arrive in Retail in the UK/EU?
Asmodee UK is our distribution partner in that region and should have the game in stock by Early April. Just ask your FLGS to order you a copy! If you don't have a FLGS or prefer to buy from us directly we're working on it but don't have a solid ETA yet. (But email us if you're in that situation because every request we get gives our partners one more reason to stock the game.)
6) I am a store that wants to carry ArchRavels. How do I do that?
- Option 1 - Distribution: You can order in the US from ACD or in the UK/EU from Asmodee UK
- Option 2 - XYZ Direct Wholesale: You can set up a direct wholesale account with us. Here's the link.
Again if you have any questions, comments or concerns please reach out! Email is always the best way to ensure you get a prompt reply from the team. [email protected]
That's it for this update. Our next one will definitely have some more exciting news on what we're up to next at XYZ ;-)
Thanks and keep crafting,
Team XYZ
Fulfillment Odds & Ends
about 3 years ago
– Thu, Mar 11, 2021 at 12:01:16 AM
Hey Crafters,
Quick little fulfillment update for ya! This update won't apply to most of our backers but we want to be transparent about all the odds and ends that pop-up at as we go through fulfillment.
Canadian Shipping Fees
We addressed this in a previous update but if you got charged additional fees and haven't reached out to us yet, please do so at [email protected].
International Import Fees
So far we've seen 2 international import fees from the Netherlands. If you get hit with an international import fee, please reach out and we'll take care of those as well. (Once again, [email protected])
US Fulfillment Delays
We've had a handful of questions regarding shipping times to some US backers. It seems there are delays in receiving packages in some states. We are sorry - however, we honestly don't know why these packages are taking so long to arrive and neither does the Postmaster General. As far as we can tell from our end, these packages are still in transit. If you still haven't received your package by the end of the month email us and we'll go through the motions of filing a complaint to the USPS Office of Inspector General AND send you out a replacement.
Missing Parts/Broken Bowls/Damaged Games
We're starting to send out replacement parts next week! So, if you've already contacted us - great! If you did receive something broken, damaged or missing - once again just email us at [email protected].
Yarn Ball Refunds
We will be processing these towards the end of March. As you might imagine we have hundreds of these to process and we're waiting till the end of the month so we can do them as a batch. We will be posting another update once we will begin processing those so that everyone is aware.
Other Lost or Missing Packages
If you're still missing your ArchRavels or have questions about tracking please email us at [email protected]. Unfortunately, for a lot of these cases, we're seeing the same information as you are but we'll still do what we can to get your package to you as soon as possible.
Canadian (& International) Fulfillment Update
about 3 years ago
– Tue, Mar 02, 2021 at 09:37:50 PM
Hey Crafters!
This morning we've gotten quite a few messages and comments that some Canadian and International Backers are being asked to pay a "brokerage and import fee" on their packages.
The simple answer is: This was not supposed to happen. We're working with our fulfillment partners to get to the bottom of WHY it has happened.
But in the meantime; we said this project would have "friendly" shipping and we stand by that to the best of our ability. This was not a lie, or scam or anything of the sort. This was an error. Plain and simple.
Most importantly right now; we will be covering this cost. If you got hit with this additional fee; please email us a copy of that invoice to [email protected] and we'll cover it. But please reach out as soon as you know so that we minimize the chance of any of your packages being returned.
We apologize for any inconvenience - you certainly didn't WANT to have to deal with an additional step in the process and we certainly didn't want to have this complication either! But, we'll do what we need to do to make it right.
As always if there are any other questions or concerns please always feel free to email us at [email protected].
Thanks!
Adam McCrimmon
CEO - XYZ Game Labs
